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Transport Officers

The AEAWA Executive Committee


John Thomas
0411 129 797

Vice President

Donelle Carver
0422 992 193


Lee Waller
0417 995 135


Mike Hardwick
9314 7609


Dave Higgins


Conrad Fairhead
9334 6052

The AEAWA Transport Committee

Peta Davies
9470 3014​

Jon Nobel
9373 3843

Ambulance Transport Joint Consultative Committee

Tuesday 28th September (10:00-12:00) is the Transport Joint Consultative Meeting. Please Email the AEAWA with any suggestions you have to improve you working conditions.

Transport JCC Minutes

Transport JCC October 2021

Meeting for the Transport JCC
10:00 till 12:15:30 on October 4th 2021

Committee Attendee’s
Lee Waller, Dave Higgins, Mike Hardwick and Jon Nobel

Committee Apologies
No AEAWA apologies

JCC Protocol/Welcome and Introduction
Operations Manger, Paul  has left the organisation and Team Leader John Backo has been undertaking the position until a new manager is found, interviews have already taken place. SJA would like the new Transport Operations Manager to hold current clinical qualifications.

Vehicle Review
A vehicle review has been undertaken, three new PTS vehicles have come on and another two are in the process to be placed (approx 6 weeks away) and a further two are on order (more likely after to be delivered just after Christmas). SJA state they will further increase the PTS vehicle fleet after further investigation into the fleet.

SJA stated it is critical to get the right people into the fulltime and casual transport positions. The Transport Management Team are working with rosters to ensure shifts are being covered. They have stated they have casual employees who do a lot of shifts, but also have casuals that work less frequently. These meetings are occurring every two weeks with the focus on shift coverage and calling in casuals that have not worked on the road for extensive periods.

SJA also stated that for staff who would like to discuss rostering or changes to shifts should discuss those issues with the Transport Team Leaders or with Alan himself. This is due to rosters WILL NOT facilitate the requests and are required to discuss those with the Transport Management Team. In essence you are more likely to get an answer faster by going through your managers for requests.

Clinical Governance
The same fortnightly meetings occur with clinical governance. They discuss SOPs and clinical matters that have been raised by employees.

The College
Meetings also occur every two weeks with the college which are designed for planning and implementation processes. In other words if a Transport Officer school is required ASAP, there is an avenue to do this.

The next increase in transport establishment is February next year, after these rosters meetings it was discovered that numbers are diminishing in transport. This is to see if schools can be brought forward. Over the last three months work has taken place on establishment due to SJA struggling to cover shifts. New people are needed in the system. Casuals have been spoken to regarding support and shift availability to see if they can do extra shifts. SJA are not happy with the fulltime to casual ratio, hence why they want to employee more staff especially full timers.

JCC Minutes
Minutes will be published on connect for employees to see.

At a previous JCC meeting it was mentioned why mentoring only occurs on day shifts, they never seem to happen during afternoon or night shifts. SJA came back stating it just happened where rostering was sorted for mentors on days only. However, they do see the need for it to occur across all shifts. The D/A/N configuration for mentoring is currently being discussed with rosters. AEAWA – sometimes staff are not aware that they have a student for that shift. Some notice would be nice so that mentors can be prepared for students. SJA – they will always try to make mentors aware, but they can’t always get to each individual to provide that notice.

Communicating SOPs to Employees
Will be done each week for work related discussions; The new Operations Manager will take this over once the person has been selected.

Observing Shifts
In order to create a more ‘team’ orientated environment it was decided that managers and PTS comms staff would do observing shifts. There are some employees that have not seen the transport on-road component before. Even on-road staff to observe what happens in the communications room. There are many facets of the various roles that could be better understood with these observing shifts.

Baby Capsules
Some Transport members are not happy with the current Baby Harness. SJA had been contacted to review the design. During this meeting Clinical Governance feedback was the current harness is a clinically approved piece of equipment and that there should be no issues using it. The response from Clinical Governance has been requested in writing to both employee groups. The DHS Ped Rest is the item that will replace the current harness and will be a long term roll out at the moment they are only scheduled for the new Stryker vehicles, but later all vehicles this will be fitted in.

AEAWA – Transport Officers SHOULD NEVER place a child in these devices as the designer’s stipulation is they are only to be used under emergency situations.

Updating Connect
A recent update has occurred, members have been struggling to find certain information. There needs to be better connection between management and staff for information dispersal, and many Transport members are stating they are finding information months after it has been released. SJA – the newly appointed Operations Manager will focus on this in detail.

The Radio System
Updated communications regarding radio etiquette, i.e. keeping it short and sweet on the radio than talking too much and taking up the radio channel.

Report Raised
A report on casuals attending shifts after working another job was raised, This had led to officers feeling ‘unsafe’ as the officer had come from a night shift (in another workplace) straight to a day shift with SJA. SJA – stated that this was unsafe and that any officer who feels like their partner is too fatigued to work should raise this. AEAWA – There are volunteers who do that across the state, SJA can not have it both ways. Some volunteers work a full day at their paid employment and then come to volunteer a night shift for SJA.

Wheelchair Kg Limit and SOP
It is updated and on connect and it is 170kg for the limit of the standard SJA wheelchair. A bit more work and investigation around the weight limits will occur. Some officers are not aware of the weight limits which can lead to injuries to both the officers and the patient. SJA – If you believe a patient is too large to move then a call to PTS comms should occur to organise a back up to perform the movement safely.

Community Transport and Inappropriate Jobs
Grayland’s jobs with escorts and interhospital transfers have occurred and some terminally ill patients have been transported. Formed patients (over the last 3 months) have been tasked to with an escort. This is not appropriate, and a review will occur regarding these types of calls. AEAWA – In the interim, if an officer feels the job they have been assigned is not suitable for transport they should discuss this immediately. If they deem that answer to be inappropriate they should contact an AEAWA delegate for further clarification.

Transport Roster Under Metro Guidelines
A brief conversation between a manager and a CATO occurred and the manager stated “no changes can be made to our transport depot in particular (roster changes) because we operate under Metro Guidelines”. This is not the case and SJA will look at any proposed roster changes and assess its suitability against operational guidelines.

Driver Fatigue with Country Kilometers Travelled
Some officers (particularly in the country) are driving hundreds of kilometers a day, some calls seeing crews doing 8-hour turn arounds. SJA are going to review this and are hoping that once more employees are hired, this will reduce these.

Vehicle Specific Checklists
There is only one specific vehicle check list, this is used for all vehicles. SJA need to have checklists for all types of vehicles. It could be easily done for the checklist to be placed on the epcr to determine what list you need to fill out. Ie if you’re logged on as a wheelchair officer then that specific vehicle item checklist can be come up when you log in. SJA will look at this and see if it can be done.

Section4 of the CPR Form
The form is non-valid as it is only for the admission of the patient to the facility and not for the transfer to the facility. The Section 4 needs to be signed so that the NFR can be valid Hospitals need to be aware that Section 4 needs to incorporate the transfer to the facility. SJA – will discuss this with Health and provide feedback to staff.

PTS Management
This is not a new issue and has been brought up multiple times over the past few months. Transport Team Leaders are out and about. Many members state that their roster does not facilitate an ideal time to see the managers. Some managers have been tied in with other roles (covid etc.) which means only one manager is available for the fleet. SJA – this is obviously a budgeting situation, but we do understand its getting busy and we are expanding and we have more accountability placed upon us. Another team Leader is being reviewed, but this will wait until the new Operations Manager is employed. SJA do fill out a Manager Report to show who they have been in contact with. In most cases they see approx. 50% of the fleet.

PTS Dispatch During Jobs
Dispatch often calling whilst they are dealing with patients, some crews can not answer the call, and comms still repeatedly ring. One case a crew were wearing gowns and could not answer the call and received numerous calls. AEAWA – Crews are not happy as nearly every 20 minutes they are getting a call. There was an acknowledgment that ‘welfare checks’ are required in the community, but many of these calls are occurring whilst crews are in hospitals. It appears there has been a directive to call crews every 20-minutes to see what the holdup is. SJA will review.

Ready Now Calls
Calls are getting brought forward to ‘ready now’ and the patient is never ready. Sometimes crews are driving 30 minutes to a ready now call only to be told the paperwork isn’t ready. The question was raised who changes the call to ready now? SJA – this will be reviewed, specifically how the ready now gets activated and assigned. There was no clear answer on how this occurs, and feedback will be presented around this.

Wheelchair Vehicle Dispatching
Being dispatched into forced overtime. There are not enough vehicles, and many days crews feel forced into OT. Calls are being allocated to crews knowingly that a significant shift extension will occur. AEAWA – this can change dependent on the dispatcher, and the question was raised what is the organisations stance on ‘reasonable OT’? is it ½ an hour, an hour?

Modified 79 Times
Jobs are being modified constantly; acknowledgment times are being adjusted to the 79 time. Crews are being shown as ‘79’ whilst traveling to the call. Who is changing this?SJA – stated they do not believe this is being done intentionally but will review this process and provide feedback.

Lack of Transport Vehicles and Use of Ambulances
Some Transport crews are being assigned ambulances to work out of, meaning there is a lack of vehicles for paramedics to commence their shift. Some members have stated they feel pressured to get the vehicle back on time, and in some cases feel pressured to take another call, knowing that the vehicle will return back to the depot late for the oncoming crew. SJA – This will eventually be resolved with the new vehicles being placed into the system, but they are limited to space as many vehicles can not be placed in current depots as they are full. The vehicles have a 6-year life span and there is issues with time and turn arounds in getting vehicles, the time between ordering to receiving the vehicle can be quite extensive.

Meeting Concluded
The meeting concluded with the next JJC date assigned to January 2022.

The AEAWA believed that this was too long away, and many of the agenda items were not even discussed due to time. The meetings need to be aligned to the same 2-hour time slot more frequently or a ½ day meeting should occur every 3-months so that more items can be discussed. The AEAWA will write to SJA to air this grievance. SJA stated they will implement the next JCC for December 2021 but still want the same 2-hour time slot.

Ambulance Transport Officers Information

Here you will find information specific to Ambulance Transport Officers; including your Certified Agreement and any AEAWA Statements relating to Ambulance Transport.

2017-2020 Transport Agreement

Transport Officer Surveys

The Culture Survey

Survey Status – Closed

Survey Data Collected – November 11th 2021 – November 29th 2021

Survey Results – Click here.

AEAWA Transport EBA Survey

Survey Status – Closed

Survey Data Collected – February 18th 2020 – April 14th 2020

Survey Results – Pending

Ambulance Transport News

News articles and media reports relating to your employment will be situated here. If you find articles you think should go up here please email the link to the committee ([email protected]).

Call Centre NewsNewsParamedic NewsTransport

Working Short Shifts

Recently there has been some messaging from St John, requesting officers to relay their preferences for short shift length etc. While we appreciate many of our members do like shorter shifts for the purposes of overtime, there has been no attempt to discuss this with your bargaining representatives, despite us…
Lee Waller
19 January 2022
Call Centre NewsNewsParamedic NewsTransport

UWU Communication

Recently you would have received an from United Workers Union. In all honesty, we would rather be spending our time today continuing to work on behalf of our members than in clarifying UWU communications, however, in this instance, given the scale of their communication, it is important we let OUR…
Lee Waller
2 November 2021

If you would like to see positive changes for Ambulance Transport Officers then be a part of the AEAWA Committee.

Contact us at [email protected] and become an AEA Transport Committee Member.